Right of withdrawal and/or termination

A customer who is a consumer (“Konsument” or “Verbraucher” within the meaning of the Austrian Consumer Protection Act (KSchG) or the Austrian Distance and Off-Premises Transactions Act (FAGG), respectively) has the legal rights pursuant to sec. 3 of the KSchG and sec. 11 para. 1 of the FAGG to withdraw from the contractual offer (order) made (placed) off the organiser’s premises or (after the offer has been accepted by the organiser) to terminate the contract on the terms of the statement of withdrawal set forth below.

Time limit for termination: The contract must be terminated within 14 days from receipt of the merchandise or of the order confirmation (for details, see instructions on withdrawal, item 4).

If admission tickets for a show at a specific date and time are acquired, the purchaser has no legal right of withdrawal or termination (sec. 18 para. 1 sub-para. 10 of the FAGG).

Furthermore, no legal right of withdrawal and/or termination exists in particular if the contract is concluded

on the premises of the organiser/of the agent commissioned/of the dealer,

at a trade fair stall of the organiser/of the agent commissioned/of the dealer, provided this stall is a usual place of business for the organiser (see Recital 22 of Directive 2011/83/EU) , or

off business premises (sec. 3 para. 1 of the FAGG) and the consideration paid by the consumer does not exceed an amount of EUR 50.00,
as well as in case of contracts

on the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery,

on services if the performance has begun prior to the expiration of the time limit for termination and the service has been fully performed by that date, provided that the consumer has acknowledged, and given his prior consent to, losing his right of termination,

concerning the supply of newspapers, periodicals or magazines other than subscription contracts for such publications,

on services related to leisure activities provided that the respective contract provides for a specific date or period of performance.
Instructions on withdrawal In accordance with sec. 4 para. 1 sub-para. 8 of the FAGG, the organiser instructs the customer on the legal right of withdrawal set forth below:



You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day when the article of merchandise or the order confirmation were sent to you (= acceptance of your offer).
To exercise the right of withdrawal, you have to inform us, Salzburger Marionettentheater Gesellschaft m.b.H., Schwarzstraße 24, 5020 Salzburg, E: info@marionetten.at, T: +43 662 87 24 06, F: +43 662 88 21 41 of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website [www.marionetten.at]. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.



If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the merchandise back or you have supplied evidence of having sent back the merchandise, whichever is the earliest.

You shall send back the merchandise received or hand it over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the merchandise before the period of 14 days has expired.

You will have to bear the direct cost of returning the merchandise.

You are only liable for any diminished value of the merchandise resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the merchandise.

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